FOR NEW CUSTOMERS

* how to get around the shop?

* search engine

* Guest’s Cart

* Regular Customer’s Cart

* Registration of a customer – creating an account

* Login

* how to buy?

* how to use the storehouse?

* how to conclude the shopping?

* Personal data protection

* Full security guarantee

* Customers from internet cafes

* The aims of data processing:

* Access rights to one’s own data:

OTHER ISSUES

Payments

* what are possible forms of payment?

* how to pay by a transfer?

* morning orders

* confirmation of the order

* credit cards

* what credit cards do you accept for making payments?

* what credit cards do you accept for making payments?

* why can’t I pay by Maestro or Visa Electron?

Orders

* morning orders

* confirmation of the order

Contact

* how to contact us?

The costs of delivery

* what is the cost of delivering a dispatch?

* who covers the costs of a dispatch ?

Rewards

* how and for what can one get a reward?

How to get around the shop?

Our shop is divided into sections: art gallery, lighting.

On the first site of our shop one can find goods that are a novelty in our shop. You can go to another section by selecting a concrete section from the list from the column on the left side.

Search engine

You can type a part or the whole name of the product to the general search engine, as well as other words that the description of the product can consist of. Using the selection toolbar in the search window you can define the section to be searched. One can also select the section and enter nothing in the text window which will enable to see all the products from a given section.

Guest’s Cart

Every netizen receives the so-called Guest’s Cart in our shop. Goods that he has selected are stored in the cart until the moment of registration or logging. On leaving the shop the cart is emptied.

Regular Customer’s Cart

After logging every registered Customer is given the so-called Regular Customer’s Cart owing to which it is possible to add goods without losing them when the user logs out or leaves the shop. The Customer can come back in a later time and finish the transaction within a convenient moment. All the products are waiting in the cart until they are ordered or removed by the user.

Registration of a Customer – creating an account

The account can be created in two ways

1. by clicking at the link "My account" (the upper part of the site). Then you have to click “continue” in a window "New Customer". After completing a form, both an account and a regular customer’s cart will be created that you will use while doing the shopping in our shop.

2. Having done the shopping and gone to the cashier’s office you will be transferred to the site "My Account" where one can create account for a new customer following the instructions from the first point.

Login

When registering a customer – creating a new account, you are assigned a "login" which consists of an e-mail address you have typed in the form and a selected password.

In order to get to your account you will be asked to log in, that is to type your e-mail address and the password.

How to buy?

The product you are interested in can be placed in the cart by clicking "go to the cart" on the list of the products or on the site of a concrete product.

How to complete the shopping?

After putting any necessary products in the cart, one should click “go to the cashier’s office” on the site "My Cart”. Then you will be asked to create a new account or, if you already have one, to verify your login in order to make sure that no unauthorized person uses your account.

Then you have to go through 4 stages

1. Information concerning the delivery

- the address of the delivery – you will be asked to define the address of the delivery. Your home address is copied from the registration from. You can change it by clicking "change the address" and defining a new address of the delivery that you can also use in case of the next shopping.

- comments - you have to type crucial information, for instance that the goods can be delivered only at a specified time of the day.

2. Information concerning the payment

- the address of the payer – your home address is copied from the registration form. You can change it by clicking "change the address" – the same procedure as in case of the previous site

- the form of payment – we offer:

a) payment by credit cards; we accept the following cards: VISA, MASTERCARD, DINERS CLUB, JCB (only perforated cards)

b) transfer (the order is realized after submitting a confirmation of sending the money)

3 Confirmation – you can see here the information concerning the order – please, check precisely all the data in order to discover possible mistakes as it is the last stage where you can make changes connected with the order.

If you decide to pay by a bank transfer, you will see on the site the data related to the account of our company to which you have to transfer the amount indicated in the position "total payment"

4 Finish! – here you will receive a confirmation of the order having been accepted and the information of the lead time. You can also order the information concerning the updates of the ordered products. Such information is sent to the e-mail given at the moment of registering the account.

Personal data protection

Your personal data are processed by "Project 777" with its registered office in Wrocław at ul. Poniatowskiego 6, Poland.

The aims of data processing:

Your personal data are used only for the purpose of the completion of the agreement, sending the ordered products and, if the customer feels like doing so, sending the information about sold products.

Access rights to one’s data:

Every customer has access to his data and can correct them.

Therefore one has to log in and enter the site "My Account" by clicking the button in the upper part of the site.

Full security guarantee:

Sites that include confidential information are secured in our shop by SSL(Secure Socket Layer). It is a security that codes the data before they are sent from the customer’s search engine and decodes them then after a safe transmission to the server of the shop. It is the safest type of data transmission (personal data and the data of credit cards) in the network.

SSL codes, authorizes and provides the integrity of the message. On establishing a connection with a safe (using SSL) website, coding keys are established that are used further while transmitting the data between the search engine on the customer’s computer and the server of the shop. Both the establishing of the keys and the transmission itself are very difficult to break. Having connected with the safe website, the user is informed about such connection – there is a padlock in Internet Explorer browser, in the upper part of the status bar.

Customers from internet cafes:

We do not recommend using internet cafes to do shopping as there are computers to which a great number of people has access and these people can install programs that spy the data one types on a computer.

However, if you decide to use internet cafes and log in to the site of 777ebuy, remember to log out when you have finished visiting our shop. Otherwise a person who uses the same computer immediately after you have left it, could have access to your account.

Payment

What are the possible forms of payment?

We accept payments by credit cards: Visa, MasterCard, Diners Club, JCB, traditional bank transfers, internet bank transfers.

How to pay by a transfer?

In case of choosing this form of payment, the payment is made after making the order. Transfer can be made via internet or in the bank division. Goods are sent when we have received the money (usually on the next day after making a transfer). We send the information about the dispatch via e-mail.

Credit cards

Payments by credits cards are made by a system of safe internet payments AllPay.pl which are the safest online payment system in Poland. The latest technologies and rigorous procedures supported by professionalism and experience make Allpay.pl to be regarded as the best service for payment transactions of internet shops.

What credit cards do you accept for making payments?

We accept the following credit cards: Visa, MasterCard, Diners Club, JCB.

Why cannot I pay by Maestro or Visa Electron?

We do not accept payments by credit cards such as Visa Electron, Maestro as it is possible to charge the account of the owner of such card only when the card is physically read by an electronic card reader in the sale point.

Orders

Morning orders

Is a morning order realized faster?

Orders made (and confirmed in case of orders that one pays for on delivery) before 4 p.m. are realized on the same day.

Orders made (and confirmed in case of orders that one pays for on delivery) after 4 p.m. are realized on the next day. Thus the lead time given at each product is calculated starting on the next working day.

Confirmation of an order

The customers who make payment by means of a credit card or a bank transfer do not have to confirm the order.

Contact

Please, contact us in case of inquiries, remarks, suggestions, complaints and praises.

How to contact us?

- the easiest way to contact us is to click the button "talk to the consultant”; it enables immediate communication with one of our employees. If none of them is available at a given moment, you will receive a form by means of which you will be able to send us an e-mail.

- email: office@777ebuy.com

- tel: +48 071 795 67 05, opening hours 7-21

- fax: +48 071 795 67 06

- correspondence address: Project 777, ul. Poniatowskiego 6, Wrocław 50-326, Poland

The cost of a delivery

What is the cost of delivering a dispatch?

The cost of delivering products from the sections of "Lighting" and "Art Gallery" amounts to Euro 23/GBP 19,25.

Who covers the cost of a dispatch?

The costs of an order are borne by the ordering party.

Rewards

How and for what can one get rewards?

This section is still being prepared but the scores obtained while doing the shopping are collected on your account and soon you will be offered attractive rewards for these scores.

By establishing an account on 777ebuy site you will obtain 10 scores as a new member. Additional scores can be obtained by buying goods in our shop – every product is assigned a given number of scores that are granted when the product is being bought. The scores can be exchanged into gifts (rewards) the list of which one can find by clicking the button "Scores" in the upper part of the site.

Gifts are sent only together with the order.